The Consumer Protection Act and School Enrolment Contracts

On 6 November 2018, the National Consumer Tribunal delivered its decision in the matter of National Consumer Commission v Heronbridge College NPC.

The National Consumer Commission’s application related to a HeronBridge College parent’s request that he be given a full refund of the deposits he had paid for his children, despite him not giving a term’s notice, as stipulated in the enrolment contract.

The Commission’s application relied on section 14 of the CPA. Section 14(2)(b)(i)(bb) of the CPA provides that, if a consumer agreement is for a fixed-term, then the consumer is only obliged to give 20 business days’ notice to terminate a consumer agreement.

This matter has important implications for enrolment contracts at independent schools, and the ISASA Policy Unit has prepared a summary of the Tribunal’s findings. Schools are also encouraged to read the memo on the ISASA Parent Contract and the Consumer Protection Act.

CPA Enrolment Contracts
Parent Contract and the CPA

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