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The Consumer Protection Act and School Enrolment Contracts

On 6 November 2018, the National Consumer Tribunal delivered its decision in the matter of National Consumer Commission v Heronbridge College NPC.

The National Consumer Commission’s application related to a HeronBridge College parent’s request that he be given a full refund of the deposits he had paid for his children, despite him not giving a term’s notice, as stipulated in the enrolment contract.

The Commission’s application relied on section 14 of the CPA. Section 14(2)(b)(i)(bb) of the CPA provides that, if a consumer agreement is for a fixed-term, then the consumer is only obliged to give 20 business days’ notice to terminate a consumer agreement.

This matter has important implications for enrolment contracts at independent schools, and the ISASA Policy Unit has prepared a summary of the Tribunal’s findings. Schools are also encouraged to read the memo on the ISASA Parent Contract and the Consumer Protection Act.

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CPA Enrolment Contracts
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Parent Contract and the CPA
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