IT Support Technician

Verified
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IT Support Technician

September 2024

St John’s College is an Anglican school situated on an historic campus in Houghton, offering quality education from Nursery School to Sixth Form. The school has an outstanding academic record and has an excellent reputation in sport, music, drama, art and debating.
We are looking for a qualified IT Technician who will install and maintain computer systems and networks aiming for optimal performance and functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.

A successful IT Technician must have a good working knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities, attention to detail, and good  nterpersonal communication skills. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology within the school in a sustainable manner.

  • Setting up workstations with computers and necessary peripheral devices
  • Checking computer hardware (cables, mouses, keyboards, etc.) to ensure functionality
  • Installing and configuring appropriate software and functions according to specifications
  • Desktop and teacher support
  • Develop and maintain local networks in ways that optimize performance
  • Ensure security and privacy of networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages and place orders as per the company’s procurement policies and device strategies

Skills

  • IP Networking and LAN cabling
  • Desktop Support – level 1 support
  • Windows 11 Education, macOS, and iOS Operating System configuration
  • Azure Active Directory user and password management
  • Microsoft InTune MDM for iOS and Windows devices
  • Google Workspace and Microsoft Office 365
  • VoIP (configuration and testing of IP phones)

Requirements

  • Matric
  • 3 + years of experience in similar IT Technician role
  • Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional) or proven experience as IT Technician or relevant position
  • Excellent diagnostic and problem-solving skills
  • Excellent communication ability
  • Outstanding organizational and time-management skills

To apply for this position, please complete the link https://forms.gle/44qtfJ91LYetZeDX6 by
no later than 12 July 2024.

At St John’s College, we are committed to proactive safeguarding and promoting the welfare of all our children. All staff and volunteers who have access to children will be vetted in accordance with the St John’s College safeguarding policy. This policy stipulates that staff and volunteers are required to undergo all the necessary background checks in keeping with the requirements for safeguarding and child protection in South Africa, and all staff perform duties in accordance with our HR Policies.

“St John’s College, in line with POPIA (Protection of Personal Information Act) will attempt to ensure the confidentiality of all
applicants for this role. All reasonable measures will be in place to protect personal information but will be used in the recruitment,
selection, and reporting process. By submitting your application for this position, you are recognising and accepting this
disclaimer.”

The school reserves the right not to proceed with the filling of the post. The appointment of candidates is at the sole discretion of St John’s College, taking into account factors such as St John’s College’s Employment Equity Policy. Applications are welcomed from South African citizens only or persons with a valid work permit. An application will not in itself entitle the applicant to an interview or appointment, and failure to meet the minimum requirements of the advertised post will result in applicants automatically disqualifying themselves from consideration. Only short-listed candidates will be contacted. If you have not heard from St John’s College within two weeks of the closing date, please assume that you have been unsuccessful in your application.

Closing Date
12/07/2024
Houghton, Johannesburg, South Africa
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