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Customer Support Manager

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Customer Support Manager

The Job

Think Camp is looking for a Customer Support Manager to join our tight-knit and high-performing team. We are a young, driven, highly successful startup based in Cape Town, South Africa. Our team is fully remote, yet we take great pride in creating a happy and energising work environment. Our online program, RocketHour, currently teaches code to over 300 kids in 8 different countries and we are growing faster than ever.

RocketHour classes are run as weekly, online, extra-murals. Each class contains between 5 and 8 students that are guided through a highly structured programme by our exceptional teachers.

Who you are

We want you because you are the epitome of order. You love connecting with people and find a way to share a laugh with almost anyone. You are patient, kind and exceptionally efficient. You are able to talk around sensitive issues tactfully and yet have a firmness of presence in all of your professional interactions.

What you’ll do

You will take on responsibility for a cohort of clients. For this cohort, you will be the main line of communication between RocketHour and the parents whose children are enrolled in our programme. You will monitor lesson feedback, given daily by both students and teachers, and deftly resolve any issues that may arise. You will need to develop an intimate familiarity with the RocketHour programme and will be required to take a proactive approach to problems and customer difficulties.

Requirements

  • 1+ years work experience
  • Experience helping or supporting adults
  • Experience in leading or teaching children
  • Mathematics for Matric
  • A highly reliable fibre internet connection

Skills

  • An expressive, articulate, entertaining, voice
  • An openness to take on constructive feedback

Environment

  • Fully remote with monthly in-person meet ups

Pay and Benefits

  • We pay competitive, market-related salaries based on skills and experience.

Application Process

Please complete our online application: https://thinkcamp.co.za/join-the-team/
Please note that we will try to fill this position before the closing date, please apply early!

Closing Date
16/08/2021
Number of Views: 1668
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