Advice for New Principals: ‘It’s All About How You Treat People’

On his first day on the job as principal of DuPont Hadley Middle School, Kevin Armstrong was heckled by a parent. Armstrong kept his composure, and kept repeating: “Ma’am, I’d be more than happy to speak with you at the conclusion of the presentation.”

After a few more interruptions, other parents in the room finally told her to let Armstrong speak. Armstrong’s response to that parent set the tone for his first year at the school.

How did Armstrong keep his cool? “My mentors have always told me it’s all about how you treat people.”

The full article is available on the Education Week website.