A grievance is any dissatisfaction, or feeling of injustice, on the part of an employee, or group of employees, in connection with his/her/their work situation, which is brought to the attention of management.

The key purpose of the Grievance Procedure is to establish a structured and formal communication channel through which employees may bring a bona fide grievance to Management’s attention, and have it resolved without delay at the lowest possible level.

ISASA member schools are not required to make use of this policy; it is provided by way of example. As a Pro Forma (standardised draft) document, this policy should also be appropriately and properly customised by the user to suit their requirements.

Grievance Procedure
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